Terms & Conditions

Our Terms & Conditions for hire

The prices quoted are for the hire of the china & delivery is charged at 45p per mile & the same for collection.  We deliver anywhere within the UK & we always try to keep delivery charges as minimal as we can.  If you place a large order with us then we are more than happy to discuss delivery costs & options with you.

Hire information

Our standard china hire is for three days. If your event is over a weekend then the china will be yours from the Friday until the Monday.  If you wish to hire items for longer than the stated period, then of course we can try to accommodate you.

All hired items remain the property of Darby & Joan Ltd.

The customer is responsible for all hired items from the time of delivery from Darby & Joan Ltd until the time of collection or delivery back to us.


A non refundable deposit of 50% of the total hire cost is payable at the time of booking.

We also ask for a damage & loss security deposit when you receive your second & final invoice.   The amount of your deposit will be discussed with you at the time of booking.  We ask for this by separate cheque and this will not be cashed unless items are missing or damaged.  If everything is in order, we will either destroy the cheque or return it to you.

Your damage and loss deposit is ……….

The final invoice of the remaining outstanding balance plus the damage deposit is to be paid in full two weeks prior to the event.  Payment is to be made via cheque or bank transfer.  Please make cheques payable to Darby & Joan Ltd.  We will send you our bank details when confirming your booking.

Darby & Joan do reserve the right not to supply any items until full payment is received.


Darby & Joan Ltd will provide you with a detailed inventory of all items delivered & these will have been carefully hand packed in bubble wrap & boxed.

Upon receipt of your delivery from Darby & Joan Ltd, it is the customer’s responsibility to check all the items against the inventory provided & sign for the items.  The customer must inspect & let Darby & Joan Ltd know of any missing or damaged items within 24 hours of delivery of the items.  If we do not hear from you then the items will be accepted to have been delivered in full & in a clean & undamaged condition.

If there is nobody available to check the items on delivery, the items will be accepted to have been delivered in full & in a clean & undamaged condition.

It is the customer’s responsibility to ensure that Darby & Joan Ltd have adequate access to the venue or the agreed delivery address on the date & time agreed when the booking is made.

Returning of items

The customer is required to scrape all food from plates & cake stands & rinse before packing away in our newspaper, which will be provided.  Any liquids are required to be poured from the tea cups & glassware.  The customer then is required to pack the items in the boxes used to deliver them.  We will have provided either bubble wrap or newspaper for this.  Darby & Joan Ltd will then collect the items from the customer at an agreed time & location or the customer can deliver the items back to Darby & Joan Ltd in Derby.

If you hire our linens please make sure that any items are dry & have been shaken free of food before being packed away. If any of our linens are damaged by cigarettes, wax, candle burns or are deeply stained then a replacement cost will be incurred.  This is detailed below.

Darby & Joan Ltd will check all hired items within two working days after the event. Any damages or losses will be charged as set out below.  The remaining deposit will then be refunded to the customer within ten working days.

If our staff are working with you on your event, they will be responsible for all the packing.


All cancellations must be made in writing or email to Darby & Joan Ltd.  Any cancellations made within four weeks of the event will incur 100% charge of all hired items.


Darby & Joan Ltd can accept no responsibility for any losses, injury or damage caused by the use of any of our hired items. We strongly recommend that the customer takes out separate event insurance for your own peace of mind.

Breakages & missing items

A damage & missing item deposit is required when you receive your second and final invoice.  The amount depends on your individual order.

Darby & Joan Ltd will add the amount required to your second and final invoice.

The cost of any damaged or missing items will be deducted from the deposit made.

If there are no damaged or missing items, the deposit amount will be returned to the customer in full ten working days.

Cost for breakages or missing items:

Four times the hire cost of the item (s).

By paying our deposit, you agree to our terms & conditions above.


Website Use and Interpretation

“You” shall mean you, the user of the site, and “Your” shall be interpreted accordingly. “Darby and Joan Vintage” or “we” shall mean Darby and Joan Vintage. “User” means a user of the Darby and Joan Vintage Site collectively and/or individually as the context admits. “Website” means a site on the World Wide Web.

Any information found on the Darby and Joan Vintage web site is intended for guidance only. The web site and the servives described in it are subject to change without notice. Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may not be downloaded printed or copied for further commercial use in anyway whatsoever, but personal use may be permitted.

The Darby and Joan Vintage web site contains links to other web sites. We accept no responsibility or liability for the content of web sites, which are not under our strict control. You are not permitted to create a link to this web site without our prior written consent. Should you wish to do so, please place your request to the: webmaster via our online contact form, this can be found on our Contact Us page.

We do not guarantee that the Darby and Joan Vintage web site will be compatible with all hardware and software which may be used by visitors to the site. We only recommend that this site is best viewed at a resolution of 1280 x 1024 (on Internet Explorer V8 or greater) and that it is optimised for this setting, however it will display on a typical mobile screen (like iPhone or iPad) or greater.

Your Privacy at Darby and Joan Vintage

This privacy statement is applicable to any personal information which is given by You to Darby and Joan Vintage (“User Information”) via the web site located at www.darbyandjoanvintage.co.uk and all its related channels under the (“the Darby and Joan Vintage”). Darby and Joan Vintage may at any time modify, alter, or update this privacy policy so you should check it regularly.


“You” shall mean you, the user of the site, and “Your” shall be interpreted accordingly. “User” means a user of the Darby and Joan Vintage Site collectively and/or individually as the context admits. “Website” means a site on the World Wide Web.

Use of Site

User Information & Subscriptions

When using the Darby and Joan Vintage you will encounter areas where you may be asked to enter User Information or Subscription details. Such User Information will only be used for the purposes stated at the collection point or in accordance with this Privacy Policy. If applicable you will have the opportunity at the collection point to “opt out” or upon receipt of a received e-mail, subscribed email or mail through the post, details as how to “Unsubscribe” to the receiving promotional and/or marketing information from Darby and Joan Vintage will be provided at the footer (bottom) of any such mail.

Sales & Marketing

Darby and Joan Vintage shall not sell or otherwise transfer User Information to unaffiliated third parties without Your approval. Darby and Joan Vintage may use User Information including for sales and marketing. If at any time you decide that you do not wish us to use User Information to send you direct marketing you may contact us to have these details removed from the list.


Darby and Joan Vintage reserves the right to perform statistical analyses of User behaviour and characteristics in order to measure interest in and use of the various areas of the Darby and Joan Vintage Site and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. Darby and Joan Vintage will provide only aggregated data from these analyses to third parties. Darby and Joan Vintage will not be responsible or liable for any actions or policies of any such third parties.


You should be aware that information and data may be automatically collected through the use of “cookies”. “Cookies” are small text files a web site can use to recognise repeat users and allow Darby and Joan Vintage to observe behaviour and compile aggregate data in order to improve the Darby and Joan Vintage Site and to target its advertising. Cookies do not attach to Your system or damage Your files. If You do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows You to deny or accept the cookie feature. Though by doing this you may disable some of the features of this site.

Updates and Feedback

You may notify Darby and Joan Vintage of any updates, amendments and corrections to previously collected User Information by using the contact us page on the Darby and Joan Vintage Site. Further, upon Your request, Darby and Joan Vintage will use commercially reasonable efforts to delete Your User Information from its database; however, it may be impossible to delete a Your entry without some residual information because of backups and records of deletions.